Can I pay the driver at the time of delivery?
Yes, you can pay the driver by check or cash. If you are paying by credit card you will need to call it in to our offices or use online bill pay.

Do I have to sign a contract?
For the 1st year you need to sign a contract on a cooler lease

How do I clean my water cooler?
Call Quality Water for more information!!

How should I store my bottled water?
Bottled water should be stored somewhere cool and dark- preferably in a basement or closet. Your water and cooler should be kept out of direct sunlight and fluorescent light. If this is not possible we can provide a cover for your cooler.

Do I have to be home for deliveries?
No. We will leave the water bottles and dispenser wherever you like. However, once they are delivered you assume responsibility.

Do you have child safety locks for the spigots on my dispenser?
Yes. Contact our customer service department or your driver and we will glad to provide these for you.

How often will my water be delivered?
Once a month. Just let us know the schedule you prefer.

 What do I do with my empties?
Simply leave them is a safe spot and we will leave your full bottles in the same spot.

 What happens if there is a holiday?
Most times your water will be delivered 1 day early. This does vary from time to time. If your deliver falls on the week of or the week before a deliver contact our customer service department for your delivery date.

My cooler is leaking- what should I do?
99% of the time the leak is caused by the bottle. If there is a pin hole or a crack somewhere in the bottle it will overfill the reservoir of your cooler and leak out the back. Simply take the bottle off the cooler, drain the cooler out through the spigots; put a new bottle on. Mark the bottle that caused the problem and your driver will exchange it for you at no charge. If you try this and the cooler continues to leak please contact our customer service department.

 When is payment due?
Payment is due 10 days after your receive your statement in the mail.

If I am renting a cooler will I eventually own it?
No, the rental payments are not applied towards a purchase. Similar to the leasing of a car you can buy out the cooler at any time at a discounted rate based on the age of the cooler.

Can I use your bottles in other cooler?
We prefer that you use our cooler however; the bottles are fairly universal and can be used in most coolers.

What are the dimensions of the water cooler?
All of our water coolers are about 1 foot wide and 1 foot deep. They are about 4 feet tall with out the bottle. The bottle is about 14 inches tall.